Shipping & Handling

At satdiva, we want your order to reach you smoothly, wherever you are. This page explains how we process, ship, and handle orders—including delivery timelines, shipping costs, and international information.

1. Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding public holidays. You’ll receive a confirmation email once your order is placed, and another with tracking details once it ships. During sales, new launches, or peak seasons, processing may take slightly longer. We appreciate your patience.

2. Shipping Destinations

We ship to many countries and regions worldwide. If your country is not available at checkout, please contact us—we may be able to arrange shipping or let you know when it becomes available.

3. Shipping Methods & Delivery Times

We work with trusted carriers to deliver your order safely and efficiently. Estimated delivery times after processing are:

• Within Hong Kong: 1–3 business days

• Standard International: 7–20 business days

• Expedited International: 3–7 business days

These are estimates, not guarantees. Delays can occur due to customs, carrier issues, weather, or other events beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and chosen shipping method. Any free shipping promotions will be clearly stated on our website. Duties, taxes, and import fees are not included in shipping costs.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, VAT, import taxes, or brokerage fees levied by your local authorities. These charges are the customer’s responsibility and are not collected by satdiva. We cannot predict these amounts and cannot mark orders as gifts or undervalue them. Please contact your local customs office for more information.

6. Order Tracking

Once your order ships, we’ll send you a tracking number and link. Tracking may take 24–48 hours to update. For international orders, tracking may become limited once the package leaves the origin country; your local carrier will often provide the final delivery updates. Please see our Track Your Order page for more details.

7. Incorrect Address & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost, Delayed, or Damaged Packages

If your tracking shows no movement for more than 5–7 business days, or if your package arrives damaged, please contact us. We will work with the carrier to investigate. For damaged items, please keep all packaging and take clear photos. Claims must be made within 7 days of delivery.

9. Split Shipments

If your order contains multiple items, they may ship separately from different locations. You will receive tracking information for each shipment. Shipping charges are based on the total order, not the number of shipments.

10. Holidays & Peak Seasons

Carriers may experience delays during public holidays, sales events, and peak seasons. We appreciate your patience and will keep you updated where possible.

11. Governing Law

This Shipping & Handling policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have exclusive jurisdiction, subject to any mandatory consumer protection laws in your jurisdiction that cannot be waived.

12. Contact Us

If you have any questions about shipping or handling, please email us at support@satdiva.com. We’re happy to help.

Thank you for shopping with satdiva.